Política de reembolso
Returns & Refund Policy
Return Period – 15 Days
We offer a 15-day return period from the date your order is delivered, applicable worldwide.
Within this period, you may request a return without providing a reason.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused
- Be in the same condition as received
- Be in its original packaging
- Include tags (if applicable)
- Be accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, please contact us at:
If your return is approved, we will provide:
- Return instructions
- Return address
- (If applicable) a return shipping label
Important: Returns sent without prior authorization will not be accepted.
Return Shipping Costs (International Orders)
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Exceptions (we cover the cost):
- Defective product
- Damaged item
- Incorrect order
Customs, Duties & International Orders
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- These charges are non-refundable
- If a package is refused or not delivered due to customer-related issues, a full refund is not guaranteed
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of delivery and provide photo or video evidence.
We will evaluate the case and offer:
- A replacement at no cost, or
- A full refund
Non-Returnable Items
We do not accept returns for:
- Personal care or hygiene products
- Custom or personalized items
- Perishable goods
- Hazardous materials or flammable products
- Gift cards
- Sale or clearance items (unless defective)
Exchanges
We do not offer direct exchanges.
If you want a different item:
- Request a return
- Place a new order
European Union – Right of Withdrawal
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU consumer protection laws.
Our 15-day return policy fully covers this requirement.
Refunds
Once we receive and inspect your return:
- We will notify you if the refund is approved
- If approved, your refund will be processed within up to 10 business days
Refunds will be issued to the original payment method.
Please note:
- Shipping costs are non-refundable
- Customs duties and taxes are non-refundable
If more than 15 business days have passed since your refund was approved, please contact us at:
Shipping & Liability
- We are not responsible for delays caused by carriers, customs, or external factors
- We are not responsible for lost return shipments without valid tracking
- We strongly recommend using a tracked shipping service for returns
Policy Acceptance
By making a purchase on our store, you agree to this Returns & Refund Policy.